Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information when you contact us or request quotes
• Company information and business details for commercial inquiries
• Project specifications and technical requirements for custom manufacturing requests
• Billing and shipping information for order processing
• Correspondence and communication records when you contact our customer service

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your requests, provide quotes, and deliver products or services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Business Operations: To manage our business operations, including order processing and quality assurance
• Improvement: To analyze website usage and improve our products and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you information about our products and services (with your consent)

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure data encryption for sensitive information
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup systems
• Regular monitoring for security threats

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.

Third-Party Services

We may use third-party services for website analytics, customer support, and payment processing. These services have their own privacy policies and data practices. We carefully select partners who maintain appropriate security standards and only share necessary information.

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your consent.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of how we process your information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

International Data Transfers

As a U.S.-based company, your information may be transferred to and processed in the United States. We ensure that such transfers comply with applicable data protection laws and maintain appropriate safeguards.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries, you can also contact our Data Protection Officer at the email address above.